Welcome to An Hana Art & Craft (available at ceramickingdom.com.vn). We are proud to operate our specialized product lines, including VietnamSilkStudio (for our premium handmade silk products) and our signature artisanal ceramic collections. This Return & Refund Policy applies to all purchases made across our brand ecosystem.
1. Return & Exchange Policy
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Return Window: We accept returns and exchanges within 30 days from the date you received your item.
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Item Condition: To be eligible for a return, your item must be unused, unwashed, and in the same condition that you received it. It must also be in the original packaging with all tags attached.
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Exemptions: Please note that personalized or custom-made items (such as custom logo-embroidered products or custom orders) cannot be returned or exchanged unless they arrive damaged or defective.
2. How to Initiate a Return
To return an item, please contact us first with your order number and details about the product you would like to return.
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Email: tranthihoaitu78@gmail.com
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Return Address: No 19, Lane 56, Vu Xuan Thieu Street, Phuc Loi Ward, Hanoi City, Vietnam
3. Shipping Costs
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Customer Responsibility: Customers will be responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
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Defective Items: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs.
4. Refunds & Processing Time
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Inspection: Once we receive your returned item, we will inspect it and notify you that we have received it.
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Approval: We will immediately notify you of the status of your refund after inspecting the item.
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Processing Time: If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within 3 to 5 business days, depending on your card issuer’s policies.
5. Contact Us
If you have any questions on how to return your item to us, please feel free to reach out via our contact page or email.
